Terms & Conditions

Welcome to Qalamekahani. By accessing our website and purchasing our books or audio stories, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new terms.

We accept payments through secure online payment gateways including Razorpay, Credit/Debit Cards, UPI, and Net Banking. All prices listed on the website are in Indian Rupees (INR) unless stated otherwise.

• Full payment must be made at the time of purchase.
• We do not store your card details. All transactions are processed through secure third-party payment providers.
• In case of a payment failure where the amount is deducted from your account but the order is not confirmed, the amount will be automatically refunded by the gateway within 5-7 working days.

For physical books, we strive to deliver your order as quickly as possible.

• Processing Time: Orders are processed within 1-2 business days.
• Delivery Time: Standard delivery takes 5-7 business days depending on your location.
• Digital Products: eBooks and Audio stories are available for immediate access/download upon successful payment.
• Shipping charges (if any) will be calculated and displayed at checkout.

We want you to be completely satisfied with your purchase. However, certain restrictions apply.

• Physical Books: You may request a return or replacement within 7 days of delivery IF the book is damaged or defective. Please contact us with proof of damage.
• Digital Products: Due to the nature of digital content (eBooks, Audio), we generally do not offer refunds once the content has been accessed or downloaded.
• Cancellations: Orders for physical books can be cancelled before they are shipped. Once shipped, they cannot be cancelled.

To request a refund or cancellation, please contact us at bilalnandoliya60@gmail.com.

Your privacy is important to us. We collect only necessary information to process your order (Name, Email, Phone, Address).

• We do not sell or share your personal data with third parties for marketing purposes.
• Your data is securely stored and used only for order processing and communication regarding your purchase.