Privacy Policy

At Qalamekahani, we are committed to protecting the privacy and security of our users. This Privacy Policy outlines the types of personal information we collect, how it is used, and the steps we take to ensure your personal data is handled appropriately.

We may collect the following types of information when you use our website:

• Personal Information: Name, email address, phone number, and billing/shipping address when you register or make a purchase.
• Payment Information: Financial data (processed securely via third-party providers like Razorpay; we do not store your credit card details).
• Usage Data: Information about how you navigate and interact with our platform (e.g., IP address, browser type, pages visited).

The information we collect is used to:

• Process transactions and fulfill your orders (physical books, digital downloads, audio content).
• Provide customer support and respond to your inquiries.
• Send important notifications regarding your account or orders.
• Improve our website, services, and user experience.

We implement appropriate security measures to protect your personal information against unauthorized access or disclosure.

• We do not sell, trade, or rent your personal information to third parties.
• We may share necessary data with trusted service providers (like payment gateways and shipping partners) solely for the purpose of fulfilling our services to you.

You have the right to access, update, or delete your personal information stored with us. If you wish to exercise these rights, please contact our support team.